Remote Team Leader — BPO & Client Success

DCX PH Inc.; Philippines; Remote; PHP 446.000 - 558.000; Vollzeit

Benefits dieser Stelle

Travel allowances

Meals

Work-from-home opportunities

Zusammenfassung

DCX PH Inc. is seeking a Home-Based Team Leader to ensure client service teams meet performance expectations. You will train, coach, and monitor attendance while coordinating with sales and hiring teams. Strong English and organizational skills are essential.

Role requires 3+ years in team leadership within a BPO environment, proficiency in Microsoft Excel, and a self-motivated, proactive mindset. This is a remote role based in the Philippines with CST hours.

Qualifikationen

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Proficiency in Microsoft Excel and Office.

Aufgaben

• Ensures client services team members meet client expectations.
• Conducts ongoing training for new hires and staff.
• Tracks and manages employee attendance; conducts performance reviews.
• Provides coaching and mentoring to team members with issues.
• Reports key team metrics to leadership and coordinates with other teams.

Kenntnisse

Self-motivation

Communication

Results-driven

Organized

Multitasking

Attention to detail

Problem solving

Quick thinker

Go-to person

Tech savvy

Tools

Microsoft Excel

Microsoft Office

Jobbeschreibung

DCX PH Inc. is seeking a Home-Based Team Leader to ensure client service teams meet performance expectations. You will train, coach, and monitor attendance while coordinating with sales and hiring teams. Strong English and organizational skills are essential.

Role requires 3+ years in team leadership within a BPO environment, proficiency in Microsoft Excel, and a self-motivated, proactive mindset. This is a remote role based in the Philippines with CST hours.