Remote Student Success Secretary — Night Shift

The Doctor Navigator Pte. Ltd.; Manila; Remote; PHP 427,000 - 855,000; Full time

Job summary

Medic Paths Ltd is seeking Full Time Student Success Secretaries to work remotely from Metro Manila, PH. The role focuses on providing administrative support, coordinating student services, and maintaining confidential records while engaging with students across time zones.

The position requires strong English communication, remote-work capability, and organizational skills. The role offers a night shift schedule (7pm–3am) with a base of 600 USD plus commission and opportunities for professional

Qualifications

• Proven experience in a student services, administrative or secretarial role, preferably within an educational institution.
• Excellent written and verbal communication skills in English, with the ability to engage professionally with students and staff at all levels
• Strong organisational and time management abilities, with the capacity to manage multiple tasks and priorities effectively
• Proficiency in Microsoft Office Suite and other commonly used administrative software; experience with student management systems is advantageous
• A genuine passion for supporting student success and a commitment to providing high-quality customer service
• Ability to work independently in a remote environment whilst maintaining strong collaboration with team members across different time zones
• Discretion and confidentiality when handling sensitive student information, coupled with a thorough understanding of data protection principles
• Problem-solving mindset with the ability to identify student needs and propose practical solutions
• Flexibility and adaptability in responding to changing priorities and emerging student support requirements
• Bachelor's degree or equivalent qualification is preferred; relevant certifications in student services or administration are a plus

Responsibilities

• Providing comprehensive administrative support to the Student Services department, including scheduling appointments, managing correspondence and maintaining detailed records
• Acting as the first point of contact for students, responding to enquiries via email, phone and in-person communication with professionalism and empathy
• Maintaining accurate and organised student databases and files, ensuring compliance with data protection regulations
• Coordinating student support activities, including workshops, mentoring sessions and pastoral care initiatives
• Assisting with the organisation of student events and engagement activities that promote academic success and wellbeing
• Processing student requests and documentation, including applications for support services and accommodations
• Liaising between students, academic staff and external support services to ensure continuity of care
• Supporting the development and implementation of student success programmes and initiatives
• Maintaining confidentiality and demonstrating discretion when handling sensitive student information
• Contributing to the overall effectiveness of the Student Services team through proactive communication and collaborative problem-solving

Skills

English fluency

Remote work ability

Customer service

MS Office

Education

Bachelor's degree

Tools

MS Office Suite

Student management systems

Job description

Medic Paths Ltd is seeking Full Time Student Success Secretaries to work remotely from Metro Manila, PH. The role focuses on providing administrative support, coordinating student services, and maintaining confidential records while engaging with students across time zones.

The position requires strong English communication, remote-work capability, and organizational skills. The role offers a night shift schedule (7pm–3am) with a base of 600 USD plus commission and opportunities for professional