Remote Strategic Technical Customer Success Manager

Camunda

Mexico

On-site

PHP 7,470,769 - 12,043,076

Full time

14 days+

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Benefits offered by this job

Remote work & flexibility

Health & wellbeing benefits

Financial security & equity

Job summary

Camunda is seeking a Technical Customer Success Manager to blend strategic relationship building with deep technical expertise. You will guide customers through process orchestration projects and ensure they realize full value from Camunda.

You will identify stakeholders, drive adoption, and coordinate with Consulting, Support, and Engineering to resolve issues. 2–3 years in customer success, TAM, or solutions engineering and cloud/DevOps knowledge are required.

Qualifications

2–3 years in customer success, TAM, or solutions engineering.
Strong understanding of high-level software development, cloud computing, and DevOps concepts.
Advanced communication skills to articulate complex concepts to diverse audiences.
Ability to lead conversations with technical and business stakeholders.
Strategic thinking and problem-solving to tailor software solutions.

Responsibilities

Identify key stakeholders and maintain accurate contact records.
Guide new customers through setup, adoption, and time-to-value.
Curate a tailored success path by understanding goals, use cases, and KPIs.
Drive adoption and process orchestration maturity using playbooks and frameworks.
Collaborate with Consulting, Support, and Engineering on product and support issues.