Technical Customer Success Manager - AMER

Camunda; Mexico; On-site; PHP 7,470,769 - 12,043,076; Full time

Benefits offered by this job

Remote work & flexibility

Health & wellbeing benefits

Financial security & equity

Job summary

Camunda is seeking a Technical Customer Success Manager to blend strategic relationship building with deep technical expertise. You will guide customers through process orchestration projects and ensure they realize full value from Camunda.

You will identify stakeholders, drive adoption, and coordinate with Consulting, Support, and Engineering to resolve issues. 2–3 years in customer success, TAM, or solutions engineering and cloud/DevOps knowledge are required.

Qualifications

• 2–3 years in customer success, TAM, or solutions engineering.
• Strong understanding of high-level software development, cloud computing, and DevOps concepts.
• Advanced communication skills to articulate complex concepts to diverse audiences.
• Ability to lead conversations with technical and business stakeholders.
• Strategic thinking and problem-solving to tailor software solutions.

Responsibilities

• Identify key stakeholders and maintain accurate contact records.
• Guide new customers through setup, adoption, and time-to-value.
• Curate a tailored success path by understanding goals, use cases, and KPIs.
• Drive adoption and process orchestration maturity using playbooks and frameworks.
• Collaborate with Consulting, Support, and Engineering on product and support issues.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Cloud Computing

DevOps

Tools

Kubernetes

AWS/Azure

Job description

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team.

About The Role

As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills and expertise to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects. You'll work closely with customers to understand their unique business needs and technical environments, developing tailored recommendations to ensure they achieve their desired outcomes and realize the full value of their Camunda investment.

What You'll Be Doing

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.

What You Bring

Must Haves

• 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
• Strong understanding of high-level software development, cloud computing, and DevOps concepts.
• Advanced communication skills to articulate complex concepts clearly to diverse audiences.
• Ability to lead and navigate conversations with both technical and business stakeholders.
• Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.

Nice To Haves

• Experience in enterprise technology architectures and understanding state-of-the‑art solution architectures and their associated paradigms (e.g., microservices, event‑driven architectures, Kubernetes‑based deployments)
• Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar.
• Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers

Compensation

What We Have to Offer: We offer fair, transparent, and competitive compensation. For new hires, we typically place candidates in the first half of the range, allowing room for growth over time.

Annual Total Cash (base salary + 100% variable, where applicable):

• United States: $121,400.00 to $195,700.00
• United Kingdom: £76,200.00 to £125,400.00
• Singapore: S$150,800.00 to S$226,100.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity

We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co‑working space support, and flexible time off to recharge when you need it.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self‑driven learning: courses, certifications, books, you decide!

AI in our hiring process

Camunda may use AI tools to aid the screening of applications and during the interview process.

Everyone is welcome at Camunda — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.