Strategic Customer Success Manager (Boston, Hybrid)

United States Digital Space LLC

Boston

Hybrid

PHP 4,985,000 - 9,846,000

Full time

14 days+

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Job summary

United States Digital Space LLC in Boston is seeking a Customer Success Manager to be the trusted advisor for a portfolio of accounts, driving retention and value realization in a deeply technical product.

You will collaborate with Sales, Product, and Support, leverage AI-driven processes, and guide customers to achieve business goals with deployment health and strategic reviews. This hybrid role requires 5–7+ years in technical customer-facing roles and a Bachelor’s in CS or STEM.

Qualifications

5–7+ years in a technical customer-facing role for a deeply technical product.
3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
Excellent verbal and written communication with the ability to influence technical and business outcomes.
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Responsibilities

Proactively identify risks and guide customers to optimal deployment health and value.
Conduct business reviews and translate insights into value-based outcomes.
Own account plans to drive maturity, retention, and revenue realization across a portfolio.
Track progress against business outcomes and forecast revenue retention for leadership.