Spanish-Bilingual Customer Support Specialist

PAN ASIA HR CONSULTING PH INC.; Taguig; On-site; PHP 246,000 - 402,000; Full time

Job summary

PAN ASIA HR CONSULTING PH INC. in the Philippines is seeking a Spanish bilingual customer service professional to handle inbound inquiries and service requests across multiple channels, applying product knowledge to resolve issues and deliver excellent support.

Requirements include a minimum of 1 year in customer service, financial services, or BPO/contact center operations, and fluency in spoken and written Spanish. Experience in a Spanish bilingual environment is highly preferred.

Qualifications

• Minimum of 1 year of relevant experience in customer service, financial services, or BPO/contact center operations.
• Proficient in spoken and written Spanish, with strong comprehension and communication skills.
• Background in a Spanish-bilingual work environment, preferably handling customer inquiries and providing customer support.

Responsibilities

• Manage inbound customer inquiries and service requests through multiple communication channels.
• Identify customer needs and provide effective solutions using product and service knowledge.
• Handle and resolve moderately complex concerns with accuracy, efficiency, and professionalism.
• Follow established processes, company policies, and regulatory guidelines to ensure compliant service delivery.

Skills

Spanish bilingual

Customer service

BPO

Job description

PAN ASIA HR CONSULTING PH INC. in the Philippines is seeking a Spanish bilingual customer service professional to handle inbound inquiries and service requests across multiple channels, applying product knowledge to resolve issues and deliver excellent support.

Requirements include a minimum of 1 year in customer service, financial services, or BPO/contact center operations, and fluency in spoken and written Spanish. Experience in a Spanish bilingual environment is highly preferred.