Remote Spanish Bilingual Mortgage Care Specialist

PHH Mortgage Corporation; Manila; Hybrid; PHP 335,000 - 603,000; Full time

Job summary

PHH Mortgage Corporation in the Philippines is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to support English- and Spanish-speaking homeowners. You will address delinquency issues, guide customers through repayment options, and document interactions in the loan servicing system.

Ideal candidates have strong customer service skills and bilingual proficiency. The role may be based at MOA Complex, Pasay City, or set up for remote work with a 50 Mbps internet connection.

Qualifications

• Must have strong customer service skills.
• Fluent in English and Spanish.
• Mortgage loan servicing knowledge is a plus but not required.

Responsibilities

• Handle loan-related inquiries for pre-foreclosure to delinquent accounts via toll-free lines.
• Log borrower contacts into the loan servicing system.
• Offer long-term resolutions to resolve delinquency.

Skills

Customer service

Bilingual English/Spanish

Education

Graduate degree preferred

Job description

PHH Mortgage Corporation in the Philippines is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to support English- and Spanish-speaking homeowners. You will address delinquency issues, guide customers through repayment options, and document interactions in the loan servicing system.

Ideal candidates have strong customer service skills and bilingual proficiency. The role may be based at MOA Complex, Pasay City, or set up for remote work with a 50 Mbps internet connection.