Remote Bilingual Mortgage Care Specialist (Spanish/English)

Onity Group Inc.; Manila; Remote; PHP 300,000 - 420,000; Full time

Job summary

Onity Group Inc. is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to assist homeowners with mortgage accounts.

You will address inquiries in English and Spanish, identify solutions for delinquent loans, and guide customers through repayment options while delivering excellent service. The role supports handling delinquency cases, logs borrower contacts, and uses an autodialing system to maximize outreach.

Qualifications

• This position requires strong customer service skills.
• Must be fluent in English and Spanish.
• Overall knowledge and experience in mortgage loan servicing desirable but not required.
• Graduate degree is preferred.
• Undergraduates must have at least 6 months call center experience.
• Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 50 MBPS internet speed.

Responsibilities

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

Skills

Customer service

Bilingual English/Spanish

Education

Graduate degree preferred

Job description

Onity Group Inc. is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to assist homeowners with mortgage accounts.

You will address inquiries in English and Spanish, identify solutions for delinquent loans, and guide customers through repayment options while delivering excellent service. The role supports handling delinquency cases, logs borrower contacts, and uses an autodialing system to maximize outreach.