Remote Service Scheduling & Admin Coordinator

Connectos; Metro Manila; Hybrid; PHP 391,000 - 670,000; Full time

Benefits offered by this job

WFH

Medical, Dental Coverage and Life

Paid Vacation and Sick Leave

13th Month Pay

Career growth opportunities

Job summary

ConnectOS in the Philippines is seeking a highly organized Scheduling Coordinator to manage customer inquiries, technician scheduling, inventory coordination and weekly operational reporting for our Australian-based service team.

You will handle service requests, book appointments, oversee parts stock and financial records in Xero, while ensuring accurate administration and excellent customer service. This role offers remote work from the Philippines with international client exposure.

Qualifications

• Experience in service coordination or dispatch roles.
• Strong Excel skills with reporting capability.
• Experience using Xero or similar accounting software.
• Excellent organisation, attention to detail and ability to multitask.
• Experience handling Australian customer enquiries by phone and email.
• Desirable: ServiceM8 scheduling and job management experience.
• Desirable: Klaviyo for customer communications.

Responsibilities

• Manage incoming calls, emails, service requests and follow-ups.
• Book and coordinate service/repair appointments with realistic travel times and accurate technician instructions.
• Monitor technician vehicle stock and coordinate parts orders.
• Monitor debtors in Xero and follow up overdue payments.
• Monitor supplier invoices and prepare management reports.
• Prepare weekly reports on technician productivity, inventory, debtors and payables.
• Provide administrative support to business owners.

Skills

Service coordination

Scheduling

Dispatch

Excel

Xero

Multitasking

Attention to detail

AU customer service

Tools

ServiceM8

Xero

Excel

Job description

ConnectOS in the Philippines is seeking a highly organized Scheduling Coordinator to manage customer inquiries, technician scheduling, inventory coordination and weekly operational reporting for our Australian-based service team.

You will handle service requests, book appointments, oversee parts stock and financial records in Xero, while ensuring accurate administration and excellent customer service. This role offers remote work from the Philippines with international client exposure.