Service Coordinator (AU Pool Maintenance & Service, WFH)

Connectos; Philippines; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

WFH

Medical, Dental & Life Insurance

Paid Vacation & Sick Leave

Competitive salary package

Financial Assistance Program

13th Month Pay

Sleeping Quarters (on-site if needed)

Coffee at no cost

Office Wellness Facilities

Company Events & Work-Life Balance

Job summary

ConnectOS is seeking a highly organized Service Scheduling Coordinator to manage customer enquiries, technician scheduling, inventory coordination, and weekly reporting for our Australian operations. The role supports service technicians and business owners, ensuring efficient scheduling and accurate administration while delivering excellent customer service.

The ideal candidate will have strong Excel skills, experience with Xero, and a proven ability to multitask in a fast-paced environment.

Qualifications

• Experience in service coordination or dispatch roles.
• Strong Excel skills with formulas and reporting.
• Familiarity with Xero or similar accounting software.
• Excellent organisation and multitasking ability.
• Strong numerical accuracy and independent verification.
• Ability to prioritise and work with minimal supervision.
• Experience handling Australian customer enquiries by phone and email.

Responsibilities

• Manage customer enquiries and service requests, and follow-ups.
• Schedule technicians and coordinate service/repair appointments using ServiceM8.
• Monitor vehicle stock and coordinate parts replenishment.
• Track accounts receivable and chase overdue payments in Xero.
• Prepare weekly reports on productivity, inventory, debtors and payables.
• Provide admin and operational support to owners.

Skills

Service coordination

Scheduling

Dispatch

Excel

Xero

Attention to detail

Australian customer enquiries

Tools

ServiceM8

Xero

Klaviyo

Job description

Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)

Position Summary

Our client is seeking a highly organised, experienced and detail-oriented Service Scheduling Coordinator to manage customer enquiries, technician scheduling, inventory coordination, accounts administration and weekly operational reporting.

The successful candidate will support our Australian-based service technicians and business owners, ensuring efficient scheduling, accurate administration and outstanding customer service.

Key Responsibilities

• Customer Service: Manage incoming telephone calls, emails, customer enquiries, service requests and follow-ups.
• Technician Scheduling: Book and coordinate service and repair appointments using ServiceM8, ensuring realistic travel times, appropriate job durations and accurate technician instructions.
• Parts & Inventory: Monitor technician vehicle stock, including spare parts, chemicals and filters. Coordinate ordering and replenishment.
• Accounts Receivable: Monitor outstanding debtors, follow up overdue customer payments and maintain accurate records in Xero.
• Accounts Payable: Monitor supplier invoices, outstanding payments and prepare reports for management.
• Weekly Reporting: Prepare accurate reports covering technician productivity, outstanding jobs, inventory, debtors and accounts payable.
• Management Support: Provide administrative and operational assistance to the business owners as required.

Required Skills & Experience

Essential:

• Previous experience in service coordination, technician scheduling, dispatch or similar administration roles.
• Strong Microsoft Excel skills, including formulas, calculations and reporting.
• Experience using Xero or similar accounting software.
• Excellent organisational skills, attention to detail and ability to multitask.
• Strong numerical accuracy and ability to independently check work.
• Ability to prioritise workloads, solve problems and work without constant supervision.
• Experience managing Australian customer enquiries by telephone and email.

Highly Desirable:

• ServiceM8 experience, particularly technician scheduling and job management.
• Advanced Xero experience covering accounts receivable, accounts payable and reporting.
• Klaviyo experience for customer communications and email marketing.
• Previous experience supporting Australian trades, field service, maintenance or repair businesses.

Ideal Candidate Profile

We are seeking someone who is:

• Extremely accurate, methodical and detail-oriented.
• Confident communicating with Australian customers and technicians.
• Proactive, reliable and accountable.
• Capable of managing multiple technicians and changing daily schedules.
• Experienced in financial administration and debtor follow-up.
• Comfortable working directly with business owners.
• Able to identify potential problems before they affect operations.
• Willing to learn and follow established business procedures.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an Australian retail and customer service business specializing in spa pools, swim spas, saunas, and outdoor lifestyle products. They operate a showroom-based sales model, providing product consultation, sales, delivery coordination, and after-sales support to customers across the Wollongong and South Coast NSW regions

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.