Remote CSR Admin - Scheduling & Customer Care (AUS Hours)

Kenyan Edu; Philippines; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO

Annual Leave

Christmas Bonus

Job summary

Virtual Staff 365 in the Philippines is hiring a CSR Admin to support operations from a remote setup. You will handle frontline customer service, lead management, confirmations, scheduling, and follow-ups to ensure smooth daily operations.

The role offers a full-time, work-from-home position with dayshift aligned to Australian Eastern Standard Time. Knowledge of CRM and scheduling tools, plus strong English communication, is essential.

Qualifications

• Minimum 1 year in customer service or admin support.
• Excellent written and verbal English with confident phone manner.
• Able to handle high-volume calls calmly in fast-paced settings.
• Strong attention to detail and organizing multiple tasks.

Responsibilities

• Contact customers via SMS, calls, and emails for confirmations and follow-ups.
• Manage leads, scheduling, and bookings in Aroflo.
• Update customer records and generate cancellation letters weekly.
• Support the operations team with ad hoc admin tasks.

Skills

English fluency

Phone etiquette

Organizational skills

Customer focus

Problem solving

Independent worker

Tools

Aroflo

CRM software

Job description

Virtual Staff 365 in the Philippines is hiring a CSR Admin to support operations from a remote setup. You will handle frontline customer service, lead management, confirmations, scheduling, and follow-ups to ensure smooth daily operations.

The role offers a full-time, work-from-home position with dayshift aligned to Australian Eastern Standard Time. Knowledge of CRM and scheduling tools, plus strong English communication, is essential.