Service Coordinator

Outdesk.; Philippines; Remote; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Job summary

Outdesk. is seeking a highly organised Service Coordinator to provide admin and operations support for our Services Team.

This full-time remote role involves coordinating technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Proficiency in SimPro and English communication is essential.

Qualifications

• Experience as a Service Coordinator or similar admin role.
• Proficient in SimPro for scheduling and service operations.
• Excellent English communication and strong MS Office skills.

Responsibilities

• Be the primary point of contact for customers and service technicians.
• Schedule technicians in SimPro and optimize resource use.
• Maintain accurate job schedules and records.
• Support invoicing with collected job data.
• Provide regular reports on un-invoiced work and open tasks.
• Assist WHS records and environmental initiatives.
• Manage customer updates and service feedback.

Skills

Organisational skills

Customer service

English communication

Autonomy

Education

Bachelor’s degree in Business Administration, Operations, or related field

Diploma in Office Administration, Customer Service, or Project Coordination

Tools

SimPro

Archibus

Microsoft Office

Job description

Service Coordinator

Company : Outdesk. Job Type : Full Time Remote / Work from Home

Job Brief We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

• Act as the primary point of contact for both customers and service technicians
• Maintain professional communication with internal staff, customers, and suppliers
• Schedule and allocate technicians using SimPro, ensuring optimal use of resources
• Monitor and update job schedules and records for accuracy
• Collate job data to support timely and accurate invoicing
• Provide regular reporting on un-invoiced and outstanding work
• Assist in maintaining WHS and environmental records and initiatives
• Manage ongoing customer updates, requests, and service feedback professionally

Requirements

• Proven experience as a Service Coordinator or in a similar administrative support role
• Demonstrated expertise in SimPro for scheduling and service operations
• Excellent written and verbal English communication skills
• Advanced computer literacy, including Microsoft Office Suite
• Strong customer service skills and ability to liaise with multiple stakeholders
• Ability to work autonomously in a remote setup

Highly Regarded

• Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)
• Prior experience working in an offshore/remote administrative support environment
• Familiarity with Archibus client portal
• Strong time management and multi-tasking abilities

Software Proficiency

• Job Management: SimPro (essential), Archibus (preferred)
• Productivity: Microsoft Excel, Word, Outlook, Teams
• Reporting & Scheduling: Internal job trackers or CRMs

Education

• Bachelor’s degree in Business Administration, Operations, or a related field (preferred)
• Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

• Organised: Keeps systems updated and manages scheduling accurately
• Professional Communicator: Maintains clear, timely updates with customers and staff
• Problem-Solver: Proactively identifies delays, gaps, or inefficiencies
• Independent: Works well autonomously and takes initiative
• Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

• Paid Leave
• 13th Month Pay
• SSS
• Philhealth
• Pag-Ibig
• BIR
• HMO

About the Company

Outdesk.

Outsource Philippines has been providing world-class outsourcing services to Australian businesses since 2017.