Service Scheduling & Admin Coordinator (Australian Focus)

Connectos; Philippines; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

WFH

Medical, Dental & Life Insurance

Paid Vacation & Sick Leave

Competitive salary package

Financial Assistance Program

13th Month Pay

Sleeping Quarters (on-site if needed)

Coffee at no cost

Office Wellness Facilities

Company Events & Work-Life Balance

Job summary

ConnectOS is seeking a highly organized Service Scheduling Coordinator to manage customer enquiries, technician scheduling, inventory coordination, and weekly reporting for our Australian operations. The role supports service technicians and business owners, ensuring efficient scheduling and accurate administration while delivering excellent customer service.

The ideal candidate will have strong Excel skills, experience with Xero, and a proven ability to multitask in a fast-paced environment.

Qualifications

• Experience in service coordination or dispatch roles.
• Strong Excel skills with formulas and reporting.
• Familiarity with Xero or similar accounting software.
• Excellent organisation and multitasking ability.
• Strong numerical accuracy and independent verification.
• Ability to prioritise and work with minimal supervision.
• Experience handling Australian customer enquiries by phone and email.

Responsibilities

• Manage customer enquiries and service requests, and follow-ups.
• Schedule technicians and coordinate service/repair appointments using ServiceM8.
• Monitor vehicle stock and coordinate parts replenishment.
• Track accounts receivable and chase overdue payments in Xero.
• Prepare weekly reports on productivity, inventory, debtors and payables.
• Provide admin and operational support to owners.

Skills

Service coordination

Scheduling

Dispatch

Excel

Xero

Attention to detail

Australian customer enquiries

Tools

ServiceM8

Xero

Klaviyo

Job description

ConnectOS is seeking a highly organized Service Scheduling Coordinator to manage customer enquiries, technician scheduling, inventory coordination, and weekly reporting for our Australian operations. The role supports service technicians and business owners, ensuring efficient scheduling and accurate administration while delivering excellent customer service.

The ideal candidate will have strong Excel skills, experience with Xero, and a proven ability to multitask in a fast-paced environment.