Remote Senior IT Solutions Architect (Pre‑Sales)

TeleTech Holdings, Inc.; Pasay; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for client-facing programs. This role is remote in Metro Manila, Philippines, reporting to the Executive Director, Systems and Software Engineering.

You will act as the senior technical authority from discovery through contracting, ensuring viable, deliverable, and commercially sound solutions. You will translate client requirements into actionable designs across multiple platforms (CXone,

Qualifications

• Senior sales/pre-sales engineering experience in enterprise services or outsourcing.
• Strong client-facing presentation and proposal skills.
• Excellent English communication, both written and spoken.

Responsibilities

• Lead technical qualification, assessment, and end-to-end IT solution design for complex global pursuits.
• Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery.
• Translate client requirements into end-to-end designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data.

Skills

Sales engineering

Client-facing

English communication

CCaaS platforms

IT infrastructure

AI platforms

Architectural mindset

Vendor management

Travel readiness

Job description

TeleTech Holdings, Inc. is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for client-facing programs. This role is remote in Metro Manila, Philippines, reporting to the Executive Director, Systems and Software Engineering.

You will act as the senior technical authority from discovery through contracting, ensuring viable, deliverable, and commercially sound solutions. You will translate client requirements into actionable designs across multiple platforms (CXone,