Remote Scheduler & Customer Service Pro

ClearDesk; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Prepaid HMO

Tools & training

Recognition & growth

Job summary

ClearDesk is seeking a Customer Service Representative - Scheduler for a permanent remote role. You will manage schedules for a U.S.-based client, handle cancellations and changes, and keep clients and staff informed.

The job blends scheduling with light admin tasks and requires strong CS experience and comfort with remote tools. You’ll work in a remote-first team, with opportunities to grow, training, and supportive feedback.

Qualifications

• Previous experience in customer service, call center, or BPO roles
• Calm under pressure, highly organized, and a problem-solver
• Comfortable with software systems and remote communication
• Builds strong relationships and becomes a trusted partner for clients and team members
• Self-motivated but also a team player
• Willing to work in U.S. time zone schedule
• Can secure the required technical setup, including: HD webcam, noise-canceling headset, fast internet

Responsibilities

• Maintain up-to-date staff schedules or appointment calendars
• Respond quickly to cancellations, rescheduling requests, or conflicts
• Answer calls or emails from clients and team members using VoIP and chat tools
• Update records, logs, or internal tracking systems
• Work with the operations team to resolve issues and keep workflow smooth
• Generate reports for leadership or client review
• Assist with light administrative or support tasks

Skills

Customer service

Call center

BPO experience

Organization

Problem-solving

Remote communication

Team player

US time zones

Tools

VoIP

CRM systems

Chat tools

Job description

ClearDesk is seeking a Customer Service Representative - Scheduler for a permanent remote role. You will manage schedules for a U.S.-based client, handle cancellations and changes, and keep clients and staff informed.

The job blends scheduling with light admin tasks and requires strong CS experience and comfort with remote tools. You’ll work in a remote-first team, with opportunities to grow, training, and supportive feedback.