Remote Sales Support Specialist – Quotes & Renewals

New Era Technology; Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health and Wellness Reimbursement

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan

13th month pay

Holiday pay

Mandated Leaves

Work equipment provided

Job summary

New Era Technology is seeking a Sales Support Specialist to back the sales team with accurate quotes, renewals, and procurement requests. You will collaborate with sales, vendors, and internal teams to deliver a seamless customer experience and maintain smooth sales operations.

The role requires 2+ years in Sales Support or similar, strong MS Office and CRM skills, and a proactive, organized approach in a remote environment. Competitive benefits accompany the position.

Qualifications

• 2+ years of experience in Sales Support or similar role.
• Experience preparing quotes, renewals, and processing orders.
• Strong Microsoft Office and CRM/system skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Able to manage priorities and meet deadlines.
• Proactive, reliable, and a strong team player.
• Good problem-solving and numerical skills.
• Willing to learn and grow.
• IT industry exposure is a bonus.
• Relevant qualifications or vendor certifications are advantageous.

Responsibilities

• Provide day-to-day administrative and operational support to the sales team.
• Prepare and process customer quotes, orders, renewals, and associated documentation.
• Manage license agreements, subscriptions, and license renewals through ConnectWise.
• Coordinate procurement activities, including ordering, receipting, and product delivery.
• Monitor stock levels, track stock movements, and assist with stock takes as required.
• Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.
• Assist customers and internal teams with warranty claims and product-related inquiries.
• Maintain accurate customer, agreement, and sales activity records within ConnectWise.
• Escalate pricing, delivery, or service issues to the relevant Account Manager.
• Stay informed on current technologies, products, and industry trends.
• Perform other duties as required to support the sales and operations teams

Skills

Sales support exp

Quote processing

CRM proficiency

MS Office

Tools

ConnectWise

CRM systems

Job description

New Era Technology is seeking a Sales Support Specialist to back the sales team with accurate quotes, renewals, and procurement requests. You will collaborate with sales, vendors, and internal teams to deliver a seamless customer experience and maintain smooth sales operations.

The role requires 2+ years in Sales Support or similar, strong MS Office and CRM skills, and a proactive, organized approach in a remote environment. Competitive benefits accompany the position.