Remote Renewals & Revenue Growth Specialist

Hamilton Barnes Associates Limited; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote

Global company

Vendor exposure

Career progression

Collaborative culture

Job summary

Hamilton Barnes Associates Limited is seeking a Sales Support & Renewal Specialist to provide operational support for its commercial team in a fully remote role. Based in the Philippines, you will manage renewals, prepare quotations, coordinate with account managers and vendors, and help grow recurring revenue while delivering a smooth customer experience.

Join a growing technology business delivering PropTech and OT solutions, with opportunities for career progression into customer success or

Qualifications

• Experience in Sales Support, Sales Operations, Customer Success, Renewals or Account Coordination.
• Experience in IT/Managed Services/Cloud/Cyber Security environments is an advantage.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent written and verbal English communication skills.
• High attention to detail and strong commercial awareness.
• Familiar with CRM platforms and Microsoft Office.
• Able to work independently in a fully remote environment.
• Proactive with strong customer service mindset.

Responsibilities

• Manage customer maintenance and support renewals from initial notification through to completion.
• Build and maintain strong relationships with existing customers to maximise retention.
• Prepare quotations, renewal proposals and commercial documentation.
• Work closely with account managers, technical teams and vendors to ensure renewals are completed on time.
• Track contract expiry dates and engage customers well before renewal deadlines.
• Liaise with vendors to obtain pricing, licensing information and renewal approvals.
• Maintain accurate CRM records, sales pipelines and renewal forecasts.
• Support the wider sales team with administration, reporting and customer requests.
• Identify opportunities for licence upgrades and account growth.
• Ensure a smooth customer experience throughout the renewal lifecycle.

Skills

Sales Support

Customer Success

Renewals

Account Coordination

IT environment

CRM platforms

Microsoft Office

English communication

Remote work

Tools

CRM platforms

Microsoft Office

Job description

Hamilton Barnes Associates Limited is seeking a Sales Support & Renewal Specialist to provide operational support for its commercial team in a fully remote role. Based in the Philippines, you will manage renewals, prepare quotations, coordinate with account managers and vendors, and help grow recurring revenue while delivering a smooth customer experience.

Join a growing technology business delivering PropTech and OT solutions, with opportunities for career progression into customer success or