Sales Support Specialist

New Era Technology PH; Manila; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health and Wellness Reimbursement

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan pagos

13th month pay

Holiday pay

Mandated Leaves

Work equipment provided

Job summary

New Era Technology PH is seeking a Sales Support Specialist to empower our sales team with accurate quotes, renewals, and procurement processing. You will collaborate with sales, vendors, and internal teams to ensure a seamless customer experience while maintaining order accuracy in ConnectWise.

We value proactive, organized professionals with strong Excel and CRM skills, excellent communication, and a willingness to learn in a dynamic IT environment. Remote role, with standard business hours.

Qualifications

• 2+ years in Sales Support or similar role.
• Experience preparing quotes, renewals, and processing orders.
• Strong Microsoft Office and CRM skills.

Responsibilities

• Provide day-to-day administrative and operational support to the sales team.
• Prepare and process customer quotes, orders, renewals, and documentation.
• Manage license agreements, subscriptions, and renewals through ConnectWise.
• Coordinate procurement activities including ordering and delivery.
• Monitor stock levels and assist with stock takes as required.
• Liaise with suppliers to track orders and backorders.
• Assist customers and internal teams with warranty claims and inquiries.
• Maintain accurate records in ConnectWise.

Skills

Sales support experience

CRM knowledge

Microsoft Office

Communication skills

Organizational skills

Tools

ConnectWise

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role

As a Sales Support Specialist, you will play a key role in supporting our sales team by ensuring quotes, renewals, and procurement requests are processed accurately and efficiently. You’ll work closely with sales, vendors, and internal teams to help deliver a seamless experience for our customers while keeping sales operations running smoothly.

The following include but may not be limited to the responsibilities of the Sales Support Specialist:

• Provide day-to-day administrative and operational support to the sales team.
• Prepare and process customer quotes, orders, renewals, and associated documentation.
• Manage license agreements, subscriptions, and license renewals through ConnectWise.
• Coordinate procurement activities, including ordering, receipting, and product delivery.
• Monitor stock levels, track stock movements, and assist with stock takes as required.
• Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.
• Assist customers and internal teams with warranty claims and product-related inquiries.
• Maintain accurate customer, agreement, and sales activity records within ConnectWise.
• Escalate pricing, delivery, or service issues to the relevant Account Manager.
• Stay informed on current technologies, products, and industry trends.
• Perform other duties as required to support the sales and operations teams.

Work Set-up / Work Schedule

• Remote
• Monday to Friday, 8:00AM- 5:00PM Australian Time

Who we are looking for

• 2+ years of experience in Sales Support or similar role
• Experience preparing quotes, renewals, and processing orders
• Strong Microsoft Office and CRM/system skills
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Able to manage priorities and meet deadlines
• Proactive, reliable, and a strong team player
• Good problem-solving and numerical skills
• Willing to learn and grow
• IT industry exposure is a bonus
• Relevant qualifications or vendor certifications are advantageous

What we offer

• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [e-mail] .

We use technology enabled tools to support our recruitment process, such as resume matching and identifying potentially suspicious application activity. These tools do not make automated hiring decisions. All hiring decisions are made by people.

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