Remote Sales Follow-Up Specialist

Sound Decisions; Davao del Sur; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

People-First Culture

Work From Anywhere

Growth opportunities

ERP rollout plans

Job summary

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our remote team in the Philippines. You will call customers with large orders or open quotes to identify blockers and pass information to the sales team, handling high-volume, call-driven interactions with precise notes.

Requirements include at least 2 years in customer service or sales support, strong English communication, and the ability to sustain 100–150+ outbound calls daily.

Qualifications

• Minimum 2 years of experience in customer service, outbound calling, or sales support.
• Ability to communicate clearly and professionally in spoken English.
• Demonstrated ability to sustain a high daily outbound call volume (100–150+ calls/day).
• Ability to produce complete, accurate written documentation of customer interactions for handoff to sales representatives.
• Comfortable working independently in a fully remote role; schedule: Monday–Friday, 6:30 AM–3:00 PM Pacific Time.

Responsibilities

• Make 100–150+ outbound follow-up calls and/or voicemails per day to customers with large-ticket orders or open quotes, meeting daily and weekly volume targets.
• Work systematically through an assigned backlog, prioritizing time-sensitive accounts.
• Open each conversation professionally and quickly re-establish context on the customer's order or quote.
• Ask targeted questions to uncover what's needed to move the sale forward.
• Respond to customer objections and pushback while keeping the conversation professional and on track.
• Log every interaction in real time with detailed, accurate notes on customer needs, concerns, and agreed next steps.
• Hand off promptly to the assigned sales rep, flagging high-priority or ready-to-close opportunities the same day.
• Communicate by phone and email as needed to support the sales process.

Skills

Outbound calling

Customer service

English proficiency

Documentation

Remote work

Tools

CRM software

Call-tracking software

Job description

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our remote team in the Philippines. You will call customers with large orders or open quotes to identify blockers and pass information to the sales team, handling high-volume, call-driven interactions with precise notes.

Requirements include at least 2 years in customer service or sales support, strong English communication, and the ability to sustain 100–150+ outbound calls daily.