Remote Outbound Follow-Up Specialist (Sales Support)

Sound Decisions; Pampanga; Remote; PHP 335,000 - 469,000; Full time

Job summary

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our growing remote team. You’ll call customers with large orders or open quotes to identify blockers and pass them to the sales team, with a focus on clear communication and thorough notes.

In this high-volume, phone-driven role you will log every interaction with detailed notes, prioritize backlog, and hand off ready-to-close opportunities the same day.

Qualifications

• Must have experience in outbound calling and customer service or sales support.
• Must communicate clearly and professionally in spoken English.
• Able to sustain high daily outbound call volume (100–150+ calls/day).
• Able to produce complete, accurate written documentation for handoff to sales.
• Remote work setup and schedule: Monday–Friday, 6:30 AM–3:00 PM Pacific Time.

Responsibilities

• Make 100–150+ outbound follow-up calls and/or voicemails per day to customers with large-ticket orders or open quotes, meeting daily and weekly volume targets.
• Work through an assigned backlog, prioritizing time-sensitive accounts.
• Open each conversation and re-establish context on the customer's order or quote.
• Ask targeted questions to uncover what's needed to move the sale forward.
• Respond to objections and maintain professional conversations to keep on track.
• Log every interaction with detailed notes on needs, concerns, and next steps.
• Hand off promptly to the assigned sales rep, flagging high-priority opportunities the same day.
• Communicate by phone and email as needed to support the sales process.

Skills

Outbound calling

English language proficiency

High call volume

Accurate documentation

Independent remote work

Tools

CRM software

Call-tracking software

Job description

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our growing remote team. You’ll call customers with large orders or open quotes to identify blockers and pass them to the sales team, with a focus on clear communication and thorough notes.

In this high-volume, phone-driven role you will log every interaction with detailed notes, prioritize backlog, and hand off ready-to-close opportunities the same day.