Remote Follow-Up Specialist for High-Volume Sales

Sound Decisions; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Work From Anywhere

Fully remote team

Flexible hours

Job summary

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to reach customers with large orders or open quotes, identify blockers, and pass information to the sales team. This is a high-volume, phone-first, fully remote role.

You will make 100–150+ outbound calls daily, log detailed notes, and hand off opportunities promptly to sales reps. The role emphasizes clear communication, follow-through, and independent work from a remote home setup.

Qualifications

• Minimum 2 years of experience in customer service, outbound calling, or sales support
• Clear spoken and written English
• Ability to sustain a high daily outbound call volume (100-150+ calls/day)
• Ability to produce complete, accurate written documentation of customer interactions for handoff to sales representatives
• Comfortable working independently in a fully remote role; schedule: Monday-Friday, 6:30 AM-3:00 PM Pacific Time

Responsibilities

• Make 100-150+ outbound follow-up calls and/or voicemails per day to customers with large-ticket orders or open quotes, meeting daily and weekly volume targets
• Work systematically through an assigned backlog, prioritizing time-sensitive accounts
• Open each conversation professionally and quickly re-establish context on the customer's order or quote
• Ask targeted questions to uncover what's needed to move the sale forward
• Respond to customer objections and pushback in a way that keeps the conversation professional and on track
• Log every interaction in real time with detailed, accurate notes on customer needs, concerns, and agreed next steps
• Hand off promptly to the assigned sales rep, flagging high-priority or ready-to-close opportunities the same day
• Communicate by phone and email as needed to support the sales process

Skills

Outbound calling

Customer service

English communication

Time management

Documentation

Independent work

Tools

CRM software

Call-tracking software

Job description

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to reach customers with large orders or open quotes, identify blockers, and pass information to the sales team. This is a high-volume, phone-first, fully remote role.

You will make 100–150+ outbound calls daily, log detailed notes, and hand off opportunities promptly to sales reps. The role emphasizes clear communication, follow-through, and independent work from a remote home setup.