Remote High-Volume Customer Follow-Up Specialist

Sound Decisions; Quezon City; Remote; PHP 420,000 - 540,000; Full time

Job summary

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our remote team. You'll call customers with large orders or open quotes to identify blockers and hand off to sales, with a focus on clear communication and thorough notes.

This role is high-volume and call-driven, requiring 100–150+ outbound calls per day, professional voicemail handling, and meticulous documentation for handoffs to the sales team.

Qualifications

• Minimum 2 years of experience in customer service, outbound calling, or sales support.
• Ability to communicate clearly and professionally in spoken English.
• Demonstrated ability to sustain a high daily outbound call volume (100–150+ calls/day), including a high proportion of voicemail messages.
• Ability to produce complete, accurate written documentation of customer interactions for handoff to sales representatives.
• Comfortable working independently in a fully remote role; schedule: Monday–Friday, 6:30 AM–3:00 PM Pacific Time.

Responsibilities

• Make 100–150+ outbound follow-up calls and voicemails per day to customers with large-ticket orders or open quotes, meeting daily and weekly volume targets
• Work systematically through an assigned backlog, prioritizing time-sensitive accounts
• Open each conversation professionally and quickly re-establish context on the customer's order or quote
• Ask targeted questions to uncover what's needed to move the sale forward
• Respond to customer objections and pushback in a way that keeps the conversation professional and on track
• Log every interaction in real time with detailed, accurate notes on customer needs, concerns, and agreed next steps
• Hand off promptly to the assigned sales rep, flagging high-priority or ready-to-close opportunities the same day
• Communicate by phone and email as needed to support the sales process

Skills

Outbound calling

Customer service

English communication

Documentation

Remote work

Tools

CRM software

Call-tracking software

Job description

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join our remote team. You'll call customers with large orders or open quotes to identify blockers and hand off to sales, with a focus on clear communication and thorough notes.

This role is high-volume and call-driven, requiring 100–150+ outbound calls per day, professional voicemail handling, and meticulous documentation for handoffs to the sales team.