Remote Outbound Follow-Up Specialist for Large Orders

Sound Decisions; Cebu City; Remote; PHP 335,000 - 502,000; Full time

Job summary

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join a fully remote team in the Philippines. You will call customers with large orders or open quotes to uncover what's stalling the sale and pass it to the sales team.

The role emphasizes clear communication, meticulous note-taking, and timely handoffs, with a daily 100–150+ call expectation and a Monday–Friday Pacific Time schedule. This remote position offers growth and a structured workflow.

Qualifications

• Minimum 2 years in customer service, outbound calling, or sales support.
• Clear, professional English communication.
• Proven ability to sustain a high daily outbound call volume (100–150+ calls/day).
• Ability to produce complete, accurate written documentation of customer interactions for handoff to sales representatives.
• Comfortable working independently in a fully remote role; schedule: Monday–Friday, 6:30 AM–3:00 PM Pacific Time.

Responsibilities

• Make 100–150+ outbound follow-up calls and/or voicemails per day to customers with large-ticket orders or open quotes, meeting daily and weekly volume targets
• Work systematically through an assigned backlog, prioritizing time-sensitive accounts
• Open each conversation professionally and quickly re-establish context on the customer's order or quote
• Ask targeted questions to uncover what's needed to move the sale forward
• Respond to customer objections and pushback in a way that keeps the conversation professional and on track
• Log every interaction in real time with detailed, accurate notes on customer needs, concerns, and agreed next steps
• Hand off promptly to the assigned sales rep, flagging high-priority or ready-to-close opportunities the same day
• Communicate by phone and email as needed to support the sales process

Skills

Outbound calls

Customer service

English communication

Documentation

Remote work

Tools

CRM software

Job description

Sound Decisions is seeking a proactive Customer Care Follow-Up Specialist to join a fully remote team in the Philippines. You will call customers with large orders or open quotes to uncover what's stalling the sale and pass it to the sales team.

The role emphasizes clear communication, meticulous note-taking, and timely handoffs, with a daily 100–150+ call expectation and a Monday–Friday Pacific Time schedule. This remote position offers growth and a structured workflow.