Associate Technical Support Engineer

SPS Commerce Philippines, Inc.; Philippines; Remote; PHP 694,000 - 1,041,000; Full time

Job summary

SPS Commerce Philippines, Inc. is hiring an Associate Technical Support Engineer for a remote role based in the Philippines. You will provide product support across channels, assist with basic automation questions, and collaborate with cross-functional teams to resolve customer issues.

The position requires a bachelor's degree or equivalent, strong problem solving and communication skills, and the ability to work with internal teams. Shifts align with US Central Time, including weekends.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong interest in technical support and continuous learning.
• Effective problem-solving and critical thinking abilities.
• Agility to adapt to shifting priorities.
• Excellent written and verbal communication skills.
• Eagerness to learn from experienced colleagues and mentors.
• Ability to work collaboratively in a team.

Responsibilities

• Provide product support to customers through multiple channels; train on applications and tools as needed.
• Handle basic system automation and legacy product inquiries.
• Offer basic consultation on products and industry education.
• Log and track customer interactions and support activities.
• Collaborate with internal teams; advocate for customers in cross-functional projects.

Skills

Problem-solving

Communication

Teamwork

Adaptability

Willingness to learn

Education

Bachelor's degree or equivalent

Tools

SalesForce

Atlassian

Microsoft Office

XML/EDI basics

FTP/AS2

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

Job Summary: The Associate Technical Support Engineer is responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. This role serves as a customer advocate in cross-functional collaborations and demonstrates agility in addressing customer issues, contributing to the overall efficiency of the technical support team. The Associate Technical Support Engineer succeeds by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers.

Essential Responsibilities / Duties

• Customer Support

  Provide product support to customers through various communication channels, including training on applications and tools as needed

  Provide customer support related to basic system automation and legacy products and solutions

  Offer basic consultation on customer products and industry education

  Exhibit empathy and anticipation of customer needs, facilitating optimal customer experience

• Issue Resolution

  Assess the nature of product issues and resolve basic support inquiries promptly

  Demonstrate agility in understanding, prioritizing, and reacting to critical customer issues

  Maintain a detailed log of customer interactions and support activities

• Technical Acumen

  Utilize proprietary tools and applications to address basic customer inquiries and perform account administration tasks, maintaining up to date knowledge of product and solution advancements

  Navigate multiple data center troubleshooting tools and applications to update data statuses, flags, and provide valuable customer insights

  Recognize and evaluate scope and impact of a potential issue, taking appropriate action to mitigate risk across the broader network

• Collaboration

  Diagnose customer needs and engage collaborative resources when necessary, ensuring continuous communication with customers until resolution is achieved

  Collaborate with internal teams and act as a customer advocate in cross-functional collaborations, including sharing relevant customer insights with product and technology teams

  Act as an intermediary between relevant internal and external parties to ensure effective communication, understanding, and resolution

  Establish and leverage credibility as a peer resource, supporting and participating in total team development and success

Minimum Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• A strong interest in technical support and a commitment to continuous learning
• Effective problem-solving skills and critical thinking abilities
• Agility to adapt to shifting and concurrent priorities
• Excellent written and verbal communication skills
• An eagerness to learn from experienced colleagues and mentors
• The ability to work collaboratively in a team-oriented environment

Preferred Experience

• Prior experience providing SAAS customer support
• Knowledge of SPS Commerce programs, systems, and processes
• Experience with SalesForce, Atlassian, and Microsoft Office applications
• Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT)
• Familiarity with data transmission methods (FTP, AS2, VAN)
• ERP experience (NetSuite, QuickBooks, Acumatica, etc.)

Location

This is a remote position based in the Philippines, with working hours aligned to U.S. Central Time. This role requires working every Saturday and Sunday, with shifts starting at either 8:00 AM or 11:00 AM Central Time. Each employee will have consistent weekdays off based on their assigned shift schedule.

What We Offer

The annual salary range for this role is: PHP 693,900.00 – PHP 1,040,900.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to Our Employees

We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce — where innovation meets impact. As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started.

Why SPS Commerce? Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster. Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here. Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions. Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made.

Ready to make a difference? Explore opportunities at SPS Commerce today!