Support Specialist

Sms360; Hinoba-an; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

SMS360 is seeking a Customer Support Specialist to assist clients with product support, training, and communications to ensure a smooth software experience. This remote role is based in the Philippines, offering the opportunity to support a U.S.-headquartered EHS software provider.

You will proactively reach out to clients via video and email, provide training support, and deliver effective product assistance to blue-chip customers. Strong attention to detail is valued.

Responsibilities

• proactive client outreach via video / email
• Training support
• Product support

Job description

Customer Support Specialist

As a Customer Support Specialist at SMS360, you’ll assist clients with product support, training, and communication to ensure a smooth and successful software experience.

Remote; Philippines

Safety Management Systems, Inc. is looking for an experienced Customer Support specialist interested in supporting SaaS applications for a U.S. headquartered Environmental Health & Safety company. Your principal responsibilities will entail:

• proactive client outreach via video / email
• Training support
• Product support

Besides raw intellect and the ability to not take yourself too seriously, the value that you can contribute to the team is much more important to us than years of experience or titles. It is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top Blue-Chip companies, all of which have demanding needs.