Remote SaaS Support Specialist - Permits & Accounts

Prometeo Talent; Rosario; Remote; PHP 2,505,000 - 3,757,000; Full time

Job summary

Prometeo Talent, the #1 recruitment agency in America and Europe, collaborates with a fast-growing U.S. SaaS company transforming the construction permitting industry. We seek a Customer Support Representative to be the first point of contact for our customers and help keep projects moving.

This is a fully remote role requiring 2+ years of English-language, phone-based customer service. You will handle permit inquiries, account setup, and billing while applying critical thinking to improve

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.

Skills

Customer service

Phone-based support

Problem solving

Time management

Communication

Critical thinking

Tools

Excel

GoHighLevel

HubSpot

CRM software

Job description

Prometeo Talent, the #1 recruitment agency in America and Europe, collaborates with a fast-growing U.S. SaaS company transforming the construction permitting industry. We seek a Customer Support Representative to be the first point of contact for our customers and help keep projects moving.

This is a fully remote role requiring 2+ years of English-language, phone-based customer service. You will handle permit inquiries, account setup, and billing while applying critical thinking to improve