Remote B2B SaaS Product Support Specialist

DOXA Talent, Inc.; Philippines; On-site; PHP 446,400 - 613,800; Full time

Job summary

DOXA Talent, Inc. is hiring a Product Support Specialist for the Philippines. You will provide frontline technical and product support to B2B SaaS customers via email and chat, in a remote environment.

The role requires advanced English, strong communication, and the ability to troubleshoot software issues. You will collaborate with global teams across time zones and aim to meet defined SLAs.

Qualifications

• Bachelor’s degree in IT, CS, business admin, or related field.
• 1–2 years in customer service or technical support for B2B SaaS via email/chat.
• Strong written and spoken English; detail-oriented and analytical.
• Familiarity with CRM or ticketing systems (Zendesk preferred).
• Experience with third-party integrations (QuickBooks, Salesforce, etc.)

Responsibilities

• Provide frontline, entry-level technical and product support to B2B SaaS customers via email and chat.
• Escalate and coordinate with technical teams on complex product issues and enhancements.
• Answer customer queries in a prompt, courteous, and professional manner, and provide solutions within SLAs.
• Troubleshoot integrated applications and software issues.
• Test, recreate, document, and analyze application behavior and data.
• Learn about subscription analytics, revenue recognition, invoicing and payment processes.
• Interact with dynamic CEOs, CFOs, and accounting staff in high-growth SaaS businesses.

Skills

Written English

Verbal English

Analytical skills

Troubleshooting

CRM experience (Zendesk)

Third-party integrations

Education

Bachelor’s degree in IT / CS / business admin

Tools

Zendesk

QuickBooks

Salesforce

Job description

DOXA Talent, Inc. is hiring a Product Support Specialist for the Philippines. You will provide frontline technical and product support to B2B SaaS customers via email and chat, in a remote environment.

The role requires advanced English, strong communication, and the ability to troubleshoot software issues. You will collaborate with global teams across time zones and aim to meet defined SLAs.