Remote Rostering & Care Coordinator

Offshore 247 Outsourcing OPC; Manila; On-site; PHP 614,000 - 670,000; Full time

Benefits offered by this job

PHP 55,000–60,000/month

100% work from home

Company laptop provided

HMO coverage from Day 1

20 days paid leave per year

13th month pay

Full-time, permanent employment

Monday–Friday 7:00am–3:00pm AEST/AEDT

Training and development

Job summary

Offshore 24/7, a Philippines-based staffing partner, is seeking a roster coordinator to support an Australian disability services provider. You will manage rosters, respond to enquiries, and handle complaints with care, across a dynamic inbox and multiple channels.

This full-time, permanent role offers PHP 55,000–60,000/month, 100% work from home, and a Monday–Friday schedule from 7:00am–3:00pm AEST/AEDT. Training and ongoing development are provided.

Qualifications

• At least 2 years' experience in a coordination, scheduling/rostering, or customer-facing administrative role.
• Excellent verbal and written English communication.
• Strong organisational and time-management skills.
• Comfort handling sensitive conversations with professionalism.
• Confident using scheduling systems, CRMs and the Microsoft suite.

Responsibilities

• Coordinate rosters — manage shift changes, cancellations and additions and send fortnightly rosters to participants and staff.
• Own participant and staff communications — respond to enquiries via phone, email, internal systems and 1300 line.
• Coordinate meet and greets between new participants and support staff
• Manage the shared HR inbox — keep organised and delegate as needed
• Handle complaints and feedback — follow policy and document actions for improvement
• Report on performance — compile fortnightly KPIs across participant care, rostering and enquiries
• Provide occasional afterhours on-call support

Skills

Roster coordination

Customer service

Communication

Time management

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Offshore 24/7, a Philippines-based staffing partner, is seeking a roster coordinator to support an Australian disability services provider. You will manage rosters, respond to enquiries, and handle complaints with care, across a dynamic inbox and multiple channels.

This full-time, permanent role offers PHP 55,000–60,000/month, 100% work from home, and a Monday–Friday schedule from 7:00am–3:00pm AEST/AEDT. Training and ongoing development are provided.