Remote Rent Ops Specialist — FinTech Impact

Esusu; Philippines; Remoto; PHP 260.000 - 420.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote first work environment

In person and virtual team get togeth

Resumo da vaga

Esusu, a fintech/data platform, seeks a Rent Operations Associate in a remote-first Philippines-based role. The candidate will ensure accurate labeling, tagging, and categorization across RaaS workflows, while identifying deviations and proposing improvements.

Strong detail orientation and ability to follow structured processes are essential. The role emphasizes clear communication with customers and internal teams, adherence to SLAs, and collaboration with Product/Engineering to optimize

Qualificações

• Demonstrated attention to detail and ability to follow complex instructions.
• Strong pattern recognition and structured problem-solving.
• Clear, concise communication for both customer-facing and cross-functional interactions.
• Comfort using playbooks, taxonomies, decision trees, and policy criteria; adheres to SLAs.

Responsabilidades

• Label, tag, and categorize RaaS records accurately.
• Document deviations and drive guideline improvements.
• Execute repetitive workflows at scale with high precision and surface automation opportunities.
• Communicate with customers to gather missing information and document outcomes.

Conhecimentos

Attention to detail

Pattern recognition

Clear communication

SLA adherence

Ferramentas

Zendesk

Spreadsheets

Labeling tools

Descrição da vaga

Esusu, a fintech/data platform, seeks a Rent Operations Associate in a remote-first Philippines-based role. The candidate will ensure accurate labeling, tagging, and categorization across RaaS workflows, while identifying deviations and proposing improvements.

Strong detail orientation and ability to follow structured processes are essential. The role emphasizes clear communication with customers and internal teams, adherence to SLAs, and collaboration with Product/Engineering to optimize