Remote Loan Operations Leader — Scale inclusive fintech

Esusu; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary aligned to PH PH-mn

Remote-first work environment (EST 8AM

Laptop provided

13th month pay, government benefits

Job summary

Esusu, a fintech in the Philippines, is seeking a Loan Operations Manager to lead our loan operations team and optimize end-to-end processes across onboarding, underwriting, disbursement, servicing, and disputes.

You will drive operational excellence, manage SLAs and risk, and collaborate with Product, Engineering, and Customer Service to scale our payments portfolio. This role offers a remote-first environment with strong benefits through an EOR in the PH.

Qualifications

• 5+ years of experience in loan operations, underwriting operations, servicing, fintech operations, or related financial operations.
• 5+ years of people management experience, ideally leading multi-layered or mixed-skill operational teams in a remote working environment.
• Strong command of loan lifecycle operations, including verification, underwriting support, disbursements, repayments, servicing, disputes, exceptions, and operational QA.
• Hands-on experience with LOS/LMS or similar core servicing and payment platforms.
• Demonstrated experience leading high-volume, detail-sensitive workflows with clear service-level expectations.
• Experience building, improving, or scaling SOP-driven operations in a changing environment.
• Strong analytical and operational judgment; able to balance speed, quality, customer impact, and risk.
• Excellent written and verbal English communication skills.

Responsibilities

• Lead the Loan Operations team across Loan Specialists, Loan Underwriters, Team Leads, and related support functions.
• Set priorities across queues based on volume, complexity, risk, and SLAs.
• Monitor backlog, aging cases, bottlenecks, turnaround times, and coverage risks; intervene when needed.
• Run team operating rhythms tied to measurable outcomes and cross-coverage planning.
• Own operational execution across Esusu’s loan and payment-related workflows from onboarding to servicing.
• Ensure readiness across full loan lifecycle including eligibility, verification, underwriting support, disbursements, and disputes.
• Act as senior decision-maker for complex workflow questions and exceptions.
• Escalate and resolve operational issues with clear analysis and recommendations.
• Coach managers and contributors on judgment, prioritization, and operational rigor.
• Support hiring, onboarding, performance management, and career development.
• Maintain SOPs, playbooks, and QA mechanisms; implement structured process changes.
• Interpret metrics and turn insights into improvement plans; drive automation using Snowflake, PowerBI, and AI tools.
• Represent Loan Operations in cross-functional discussions and align on ownership boundaries.

Skills

English communication

Team leadership

Operational excellence

Data-driven decisions

LOS/LMS experience

Tools

Snowflake

PowerBI

Jira

Zendesk

TurnKey Lender (TKL)

Repay

Job description

Esusu, a fintech in the Philippines, is seeking a Loan Operations Manager to lead our loan operations team and optimize end-to-end processes across onboarding, underwriting, disbursement, servicing, and disputes.

You will drive operational excellence, manage SLAs and risk, and collaborate with Product, Engineering, and Customer Service to scale our payments portfolio. This role offers a remote-first environment with strong benefits through an EOR in the PH.