Fintech Customer Support Specialist - Remote

Esusu; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Remote-first work environment

12 vacation days + 12 sick days + 1生日假

13th month pay

Health benefits (SSS/Pag-IBIG/PhilCare

Laptop provided

Team events

Job summary

Esusu is seeking a Customer Service Specialist to support customers across email, chat, and voice from our Philippines team. You will follow SOPs, resolve issues, and educate customers to reduce future contacts while identifying value-add opportunities that support Esusu’s goals.

You will work in a high-volume environment, collaborating with product and support leads. A strong command of English, customer-first mindset, and familiarity with Zendesk or similar tools are essential.

Qualifications

• Experience in customer service or support (contact center, SaaS, fintech or similar).
• Strong written and verbal English communication skills; Spanish a plus.
• Ability to work in a fast-paced, high-volume environment.
• Familiarity with Zendesk, Quiq, and Google Workspace is a plus.

Responsibilities

• Handle inquiries across email, chat, messaging, and voice with accuracy and empathy.
• Use next-issue avoidance to educate customers and reduce repeat contacts.
• Document interactions clearly in Zendesk and related tools.
• Develop knowledge of Esusu products to support customers and identify cross-sell opportunities.

Skills

Customer service experience

Excellent English communication

High-volume environments

Attention to detail

Cross‑sell awareness

Tools

Zendesk

Quiq

Google Workspace

Job description

Esusu is seeking a Customer Service Specialist to support customers across email, chat, and voice from our Philippines team. You will follow SOPs, resolve issues, and educate customers to reduce future contacts while identifying value-add opportunities that support Esusu’s goals.

You will work in a high-volume environment, collaborating with product and support leads. A strong command of English, customer-first mindset, and familiarity with Zendesk or similar tools are essential.