Remote Receivables Specialist - Billing & Collections

Pavago; Philippines; Remote; PHP 1,124,000 - 1,748,000; Full time

Job summary

Pavago, a remote-friendly company, is hiring a Receivables Support Representative to protect revenue, accelerate cash flow, and resolve billing issues quickly and professionally. The role focuses on collections follow-up, billing investigations, customer communication, and Salesforce case management, handling high-volume calls and emails with a customer-first approach.

You will work with operations and billing teams to resolve discrepancies, enroll customers in auto-pay, and maintain audit-ready

Qualifications

• Experience in collections, receivables, billing support, or customer account management.
• Proven ability to manage high-volume customer communication by phone and email.
• Experience using Salesforce or similar CRM systems for case management.
• Strong attention to detail and organizational skills.
• Strong written and verbal English communication skills.
• Ability to investigate and resolve billing or payment issues independently.
• Comfortable managing multiple priorities and follow-up workflows simultaneously.

Responsibilities

• Execute outbound collections calls and email follow-ups for past-due accounts.
• Secure payments, payment commitments, and account resolutions.
• Maintain a disciplined follow-up cadence until issues are fully resolved.
• Track customer commitments, behaviors, and payment activity in Salesforce.
• Identify opportunities to enroll customers into auto-pay programs.
• Help reduce delinquency and aging balances through proactive communication.
• Investigate billing disputes, invoice discrepancies, and account setup issues.
• Identify root causes behind invoicing problems and coordinate corrections.
• Open, manage, and close Salesforce cases with detailed documentation.
• Ensure all customer interactions, resolutions, and follow-ups are accurately recorded.
• Confirm customer understanding and satisfaction before closing billing cases.
• Escalate complex issues when necessary while maintaining ownership of follow-through.
• Communicate professionally and confidently through phone and email interactions.
• Provide proactive updates regarding investigations, payments, and account status.
• Work cross-functionally with operations, installation, service, and billing teams to resolve issues.
• Reduce internal escalations by proactively resolving billing and receivables concerns.
• Maintain a customer-first approach while protecting company revenue.
• Maintain accurate and audit-ready Salesforce records.
• Track recurring billing or collections issues and identify operational trends.
• Assist with SOP creation and process improvement initiatives.
• Present recurring issue patterns and recommendations during team reviews.
• Support continuous improvement efforts to improve collections efficiency and billing accuracy.

Skills

Experience in collections, receivables

High-volume communications

Salesforce case management

Attention to detail

English communication

Independent issue resolution

Multi-priority follow-up

Tools

Salesforce

Job description

Pavago, a remote-friendly company, is hiring a Receivables Support Representative to protect revenue, accelerate cash flow, and resolve billing issues quickly and professionally. The role focuses on collections follow-up, billing investigations, customer communication, and Salesforce case management, handling high-volume calls and emails with a customer-first approach.

You will work with operations and billing teams to resolve discrepancies, enroll customers in auto-pay, and maintain audit-ready