Remote QA Manager: Lead, Coach & Elevate CX

TTEC; Pampanga; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Tuition reimbursement

Healthcare benefits

Job summary

TTEC is hiring a Quality Assurance Manager to lead a remote team in the Philippines. You’ll mentor and coach QA analysts, interpret data, and ensure high-quality customer experiences on every call.

Reporting to the Director, Quality Assurance, you’ll drive training, performance feedback, and career development while fostering an inclusive, high-performance culture. A competitive compensation package and benefits are provided.

Qualifications

• Minimum 1 year call center or equivalent work experience.

Responsibilities

• Lead, mentor and coach QA team to meet goals.
• Motivate team leads and associates through training and feedback.
• Interpret data to monitor quality metrics and drive improvements.
• Create and maintain a positive work environment and recognize good performance.

Skills

Leadership

Mentoring

Coaching

Data interpretation

Communication

Job description

TTEC is hiring a Quality Assurance Manager to lead a remote team in the Philippines. You’ll mentor and coach QA analysts, interpret data, and ensure high-quality customer experiences on every call.

Reporting to the Director, Quality Assurance, you’ll drive training, performance feedback, and career development while fostering an inclusive, high-performance culture. A competitive compensation package and benefits are provided.