Remote Patient Experience Specialist

Alt; Philippines; Remote; PHP 320,000 - 520,000; Full time

Job summary

Homera Health in the Philippines is seeking a Patient Services Representative to join a fully remote, healthcare-focused support team. You will handle written channels (chat, email, tickets), deliver accurate product information, and ensure patient satisfaction while navigating HIPAA-regulated processes.

The role emphasizes empathy, attention to detail, ownership, and collaboration across workflows. Experience in healthcare or telemedicine, plus strong written communication, will help you excel

Qualifications

• 1–3+ years in customer or patient support roles.
• Experience handling written inquiries via chat, email, or tickets.
• Healthcare or HIPAA-regulated environment experience required.
• Phone-based support is a plus.

Responsibilities

• Facilitate a seamless patient experience between patient and company.
• Provide accurate information about products and services.
• Maintain patient records and process accounts.
• Address patient complaints quickly with appropriate solutions.
• Stay updated on policies and product changes.

Skills

Empathy

Written communication

Customer service mindset

Attention to detail

Tools

Intercom

Ticketing systems

Job description

Homera Health in the Philippines is seeking a Patient Services Representative to join a fully remote, healthcare-focused support team. You will handle written channels (chat, email, tickets), deliver accurate product information, and ensure patient satisfaction while navigating HIPAA-regulated processes.

The role emphasizes empathy, attention to detail, ownership, and collaboration across workflows. Experience in healthcare or telemedicine, plus strong written communication, will help you excel