Remote Medical Inbound Specialist - Healthcare Support

Vector Outsourcing Solutions Phils.; Mandaluyong; Remote; PHP 290,000 - 335,000; Part time

Benefits offered by this job

Maternity Leave

Paternity Leave

Government Contribution (SSS, Pag-ibig

Philhealth

13th Month Pay

Paid Holidays

Bereavement Leave

Paid Vacation Leave

Paid Sick Leave

Work from Home

Job summary

Vector Outsourcing Solutions Phils. in the Philippines is seeking a healthcare customer service professional to handle incoming calls from patients and providers, delivering accurate information on policies and procedures.

The role requires clear English communication, attention to detail, and the ability to maintain documentation while complying with HIPAA. It supports work-from-home with reliable internet and a 6-month consultancy contract.

Qualifications

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.

Responsibilities

• Manage incoming calls from patient, healthcare customers and service providers
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to elevate and resolve complex matters efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Data entry

Typing 40 WPM

Confidentiality

English proficiency

Time management

Job description

Vector Outsourcing Solutions Phils. in the Philippines is seeking a healthcare customer service professional to handle incoming calls from patients and providers, delivering accurate information on policies and procedures.

The role requires clear English communication, attention to detail, and the ability to maintain documentation while complying with HIPAA. It supports work-from-home with reliable internet and a 6-month consultancy contract.