Remote Phone-First Customer Service Lead

Living in a Bubble; Metro Manila; On-site; PHP 893,000 - 1,674,000; Full time

Benefits offered by this job

Paid training

HMO coverage

13th month pay

Paid leave

Remote work

Job summary

Living in a Bubble is seeking a phone-first Customer Service Manager to own our high-value conversations, lead the CS function, and build scalable systems. You will report directly to a co-founder, coach the CS Specialist, set standards, and drive improvements across SOPs, macros, tagging and reporting.

Based remotely from the Philippines, you will manage Australian and US customer interactions, ensuring clear communication, trust, and consistent service.

Qualifications

• Excellent, clear spoken English, easily understood by Australian and US customers.
• Minimum 3 years of phone-based customer service or sales as your primary role.
• Real track record selling or retaining customers on the phone, against a target you were accountable for.
• People management experience — you have managed, coached and developed at least one team member.

Responsibilities

• Phone sales and high-value customer conversations.
• Lead and coach the Customer Service Specialist, set standards and run quality reviews.
• Own training and onboarding material for the customer service area.
• Run SOPs, macros, tagging, and knowledge base; improve processes.

Skills

Excellent spoken English

Phone-based CS/sales

People management

Phone selling

Coaching/mentoring

Tools

Gorgias

Asana

Slack

Shopify

Job description

Living in a Bubble is seeking a phone-first Customer Service Manager to own our high-value conversations, lead the CS function, and build scalable systems. You will report directly to a co-founder, coach the CS Specialist, set standards, and drive improvements across SOPs, macros, tagging and reporting.

Based remotely from the Philippines, you will manage Australian and US customer interactions, ensuring clear communication, trust, and consistent service.