Remote-First Customer Care Specialist (PH) – Impact & Growth

PLP Group; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Remote-first work environment

Generous PTO – 12 vacation days, 12 s

Health Coverage – HMO via iCare

Job summary

Esusu, Inc. is seeking a Customer Service Specialist (PH) in the Philippines to deliver frontline, omnichannel support across products. You will resolve issues, educate customers, and support cross-sell opportunities within SOPs and defined workflows.

The role emphasizes high-volume, fast-paced service, with training, collaboration, and ongoing QA to improve customer outcomes. Remote-first environment with EST overlap and a strong focus on inclusivity.

Qualifications

• Experience in customer service or support (contact center, BPO, SaaS, fintech, or similar).
• Strong written and verbal communication skills in English; Spanish is a plus.
• Comfortable working in a high-volume, fast-paced environment.
• Able to follow detailed processes while staying attentive to context.

Responsibilities

• Handle customer inquiries across channels (email, chat, messaging, voice) with accuracy and empathy.
• Document interactions clearly in Zendesk and use tags/dispositions.

Skills

Customer service

Communication

English

Spanish (plus)

High-volume environment

Zendesk

Tools

Zendesk

Quiq

Google Workspace

Job description

Esusu, Inc. is seeking a Customer Service Specialist (PH) in the Philippines to deliver frontline, omnichannel support across products. You will resolve issues, educate customers, and support cross-sell opportunities within SOPs and defined workflows.

The role emphasizes high-volume, fast-paced service, with training, collaboration, and ongoing QA to improve customer outcomes. Remote-first environment with EST overlap and a strong focus on inclusivity.