Remote CS Manager: Customer Service & Scheduling

RemoteVA; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

RemoteVA is seeking a Customer Service Manager to lead a remote team in the Philippines. You will handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians to drive sales and customer satisfaction.

The ideal candidate excels in English communication, possesses strong sales skills, and can work independently in a home office setup with a reliable internet connection.

Qualifications

• Experience in customer service, sales or appointment setting.
• Strong spoken and written English communication.
• Confident and professional phone manner.
• Experience providing estimates or discussing pricing with customers is preferred.
• Strong sales and persuasion skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office.
• Able to work independently in a remote environment.
• Reliable internet connection and a suitable work-from-home setup.
• Gender: Open to all qualified candidates.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Understand customer needs and provide accurate service estimates over the phone.
• Explain services, pricing, and available options clearly to customers.
• Schedule and book jobs for technicians based on customer needs and availability.
• Coordinate appointments and communicate job details with technicians.
• Follow up with customers regarding appointments, estimates, and service inquiries.
• Use sales techniques to convert inquiries into booked jobs.
• Maintain accurate customer and appointment information.
• Handle customer concerns and provide effective solutions.
• Perform administrative and data-entry tasks using Microsoft Office.
• Deliver excellent customer service while meeting sales and booking goals.

Skills

Customer service

Sales

Appointment setting

English proficiency

Remote work

Tools

Microsoft Office

Job description

RemoteVA is seeking a Customer Service Manager to lead a remote team in the Philippines. You will handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians to drive sales and customer satisfaction.

The ideal candidate excels in English communication, possesses strong sales skills, and can work independently in a home office setup with a reliable internet connection.