Remote Payments Operations Specialist

Ezycollect; Manila, Hinoba-an; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Remote work

Global clients exposure

NSW holidays

Professional development

Collaborative culture

20 days annual leave

HMO subsidy PHP 25k

Equipment provided

Job summary

Ezycollect, part of Sidetrade, seeks a Payments Operations professional to manage onboarding, risk assessment and day-to-day payment operations for our B2B platform from Manila. You’ll coordinate with Customer Success, Risk & Compliance, Finance and Sales to keep payments accurate and compliant across card and bank-debit rails.

You'll monitor transactions for fraud, handle disputes and chargebacks, provide first-line payment support, and perform daily reconciliations and reporting.

Qualifications

• Experience in SaaS payments, onboarding, and risk assessment.
• Strong written and verbal communication with international clients.
• Attention to detail and ability to manage confidential data.
• Able to work Australian business hours remotely from Manila.

Responsibilities

• Own merchant onboarding and risk assessment across card and bank-debit rails.
• Monitor transactions for fraud, review queues, and 3DSecure settings.
• Manage disputes and chargebacks end-to-end with evidence gathering.
• Provide first-line payment support for tickets, refunds, and payouts.
• Reconcile transactions daily and prepare operational reports.
• Maintain audit-ready records and support AML/CTF compliance.
• Support projects, changes, and SOP improvements.

Skills

SaaS payments experience

Risk management

Fraud monitoring

Onboarding & KYC

Communication skills

Attention to detail

Multitasking

Confidential data handling

Job description

Ezycollect, part of Sidetrade, seeks a Payments Operations professional to manage onboarding, risk assessment and day-to-day payment operations for our B2B platform from Manila. You’ll coordinate with Customer Success, Risk & Compliance, Finance and Sales to keep payments accurate and compliant across card and bank-debit rails.

You'll monitor transactions for fraud, handle disputes and chargebacks, provide first-line payment support, and perform daily reconciliations and reporting.