Remote Patient Support Specialist (Contract)

Health Haven Llc; Philippines; Remote; PHP 179,000 - 290,000; Full time

Job summary

Health Haven Llc is seeking a Customer Service Representative for a contract remote role based in the Philippines. You will be the first point of contact for patients, providing compassionate support and handling scheduling, inquiries, and documentation to ensure a smooth care journey.

Ideal candidates are fluent in English with healthcare experience, strong medical terminology knowledge, and the ability to work independently in a remote setting while maintaining confidentiality and

Qualifications

• Fluent English communication is essential.
• Experience in medical/healthcare improves effectiveness.
• Strong understanding of medical terminology.
• Comfortable working in fast-paced clinical environments.
• Excellent verbal and written communication skills.

Responsibilities

• Provide warm, professional patient communication via phone, email, and text.
• Schedule patient appointments and manage rescheduling and reminders.
• Help patients navigate services and answer general questions.
• Manage inbound/outbound calls with professional etiquette and accurate records.
• Assist with intake paperwork and basic account updates.
• Escalate urgent or sensitive matters appropriately.
• Coordinate with clinical and admin teams to support operations.
• Maintain patient confidentiality and comply with privacy standards.

Skills

Fluent English

Healthcare experience

Medical terminology

Remote work experience

Phone etiquette

Tools

Time Doctor

Job description

Health Haven Llc is seeking a Customer Service Representative for a contract remote role based in the Philippines. You will be the first point of contact for patients, providing compassionate support and handling scheduling, inquiries, and documentation to ensure a smooth care journey.

Ideal candidates are fluent in English with healthcare experience, strong medical terminology knowledge, and the ability to work independently in a remote setting while maintaining confidentiality and