Customer Service Representative (Contract Remote, Philippines)

Health Haven Llc; Philippines; Remote; PHP 179,000 - 290,000; Full time

Job summary

Health Haven Llc is seeking a Customer Service Representative for a contract remote role based in the Philippines. You will be the first point of contact for patients, providing compassionate support and handling scheduling, inquiries, and documentation to ensure a smooth care journey.

Ideal candidates are fluent in English with healthcare experience, strong medical terminology knowledge, and the ability to work independently in a remote setting while maintaining confidentiality and

Qualifications

• Fluent English communication is essential.
• Experience in medical/healthcare improves effectiveness.
• Strong understanding of medical terminology.
• Comfortable working in fast-paced clinical environments.
• Excellent verbal and written communication skills.

Responsibilities

• Provide warm, professional patient communication via phone, email, and text.
• Schedule patient appointments and manage rescheduling and reminders.
• Help patients navigate services and answer general questions.
• Manage inbound/outbound calls with professional etiquette and accurate records.
• Assist with intake paperwork and basic account updates.
• Escalate urgent or sensitive matters appropriately.
• Coordinate with clinical and admin teams to support operations.
• Maintain patient confidentiality and comply with privacy standards.

Skills

Fluent English

Healthcare experience

Medical terminology

Remote work experience

Phone etiquette

Tools

Time Doctor

Job description

Customer Service Representative (Contract Remote, Philippines)

Company: Health Haven Llc

Job Type: Full Time Remote / Work from Home

Job Description - Customer Service Representative (Contract Remote, Philippines)

Who We Are

At Health Haven and Health Synergy Clinical Research , we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

• Fluent in English with the ability to communicate effectively with patients
• Experience working in the medical/healthcare field
• Strong understanding of medical terminology and patient communication
• Comfortable working in fast-paced clinical and healthcare environments

What You’ll Do

You will serve as one of the first points of contact for patients, ensuring a welcoming, supportive, and professional experience through every interaction. Your responsibilities will include:

• Patient Communication & Support: Providing warm, compassionate, and professional communication to patients via phone, email, text, and other communication platforms
• Appointment Scheduling & Coordination: Scheduling new and existing patient appointments, managing rescheduling requests, sending reminders, and assisting with appointment-related concerns
• Patient Experience Support : Helping patients navigate services, answering general questions, resolving concerns professionally, and ensuring patients feel informed and supported throughout their care journey
• Call Management & Follow-Up: Managing inbound and outbound calls with professionalism, timely follow-up, and excellent phone etiquette while maintaining accurate communication records
• Intake & Administrative Assistance: Assisting patients with intake paperwork, basic account updates, and routing clinical or administrative concerns to the appropriate departments
• Escalation & Resolution Support: Addressing service concerns calmly and professionally while escalating sensitive or urgent matters appropriately
• Team Collaboration & Workflow Support: Coordinating with providers, clinical teams, and administrative staff to support efficient operations and continuity of care
• Compliance & Documentation Integrity: Maintaining accurate records, protecting patient confidentiality, and following all applicable healthcare and data privacy standards
• Other Duties as Assigned

What You’ll Bring

• Prior experience in customer service, patient support, call center operations, or healthcare front desk support
• Fluent English communication skills, both written and verbal, with clear and professional phone etiquette
• Exceptional verbal and written communication skills with a compassionate and professional demeanor
• Strong service mindset with the ability to create positive and supportive patient experiences
• Excellent conflict resolution, active listening, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Comfortable using employee monitoring and productivity platforms, such as Time Doctor, as part of a remote work environment.
• Ability to multitask and remain calm and professional in fast-paced or high-volume environments
• Ability to work independently in a remote environment with accountability for deadlines and quality
• Proficiency with scheduling systems, communication platforms, or healthcare software preferred
• Commitment to professionalism, confidentiality, and ethical handling of patient information
• Strong work ethic with reliability, consistency, and a positive attitude toward teamwork and patient care
• Experience in behavioral health, psychiatry, or healthcare customer service preferred but not required