Care Coordination & Patient Support Specialist

Genfinity; Metro Manila; On-site; PHP 180,000 - 280,000; Full time

Job summary

Author Health is seeking a full-time Customer Service Representative in Metro Manila to be the primary contact for patients and caregivers, handling scheduling, billing inquiries, and urgent healthcare needs. You will follow standard scripts, triage inquiries, assist with appointments and medication questions, document in CRM, and ensure HIPAA-compliant care.

The role requires 1 year US healthcare CSR experience, empathy, and the ability to work onsite in Makati or Pasig.

Qualifications

• 1 year US healthcare CSR experience.
• Empathy and strong communication skills.
• Ability to work onsite in Makati or Pasig.

Responsibilities

• Handle scheduling and appointment coordination for patients and caregivers.
• Respond to billing inquiries and urgent healthcare needs.
• Document interactions and triage inquiries; assist with medication questions; ensure HIPAA-compliant care.

Job description

Author Health is seeking a full-time Customer Service Representative in Metro Manila to be the primary contact for patients and caregivers, handling scheduling, billing inquiries, and urgent healthcare needs.

You will follow standard scripts, triage inquiries, assist with appointments and medication questions, document in CRM, and ensure HIPAA-compliant care. The role requires 1 year US healthcare CSR experience, empathy, and the ability to work onsite in Makati or Pasig.