Remote Patient Support & Billing Specialist

Quantified Commerce; Manila; A distancia; PHP 294.000 - 491.000; Jornada completa

Descripción de la vacante

Quantified Commerce seeks a remote Healthcare Customer Success Associate to assist patients with billing and service questions. You will handle inbound calls and chats, maintain confidentiality of PHI, and work under the supervision of a customer success manager.

The role emphasizes responsiveness and professional client interactions. Responsibilities include adherence to a fixed schedule, meeting productivity targets, and supporting overtime when needed while escalating issues appropriately and

Formación

• High school diploma or equivalent required or preferred.
• Desire to work in an efficient call center environment.
• Strong work ethic and motivation to hit goals.
• Good communication, friendly and patient with members.
• Able to maintain confidentiality and exercise discretion.
• Willing to adhere to fixed daily schedule and shifts.
• Able to take direction and receive feedback constructively.
• Eagerness to learn and grow professionally.
• Previous call center experience is highly desirable.
• Proficient with PC tasks and MS Office.

Responsabilidades

• Receive inbound calls and chat requests from patients.
• Maintain a positive, professional face with members.
• Adhere to shift times and daily productivity targets.
• Support overtime to meet high-volume needs.
• Escalate complaints to the customer success manager promptly.
• Follow departmental procedures when communicating with patients.
• Respond well to coaching and supervision.
• Assist with training peers as needed.
• Ensure security and privacy of protected health information.

Conocimientos

Call center experience

Communication skills

Sales orientation

Discretion

Schedule discipline

Willingness to learn

Data entry

PC proficiency

Educación

High School Diploma or equivalent

Herramientas

MS Office

PC proficiency

Descripción del empleo

Quantified Commerce seeks a remote Healthcare Customer Success Associate to assist patients with billing and service questions. You will handle inbound calls and chats, maintain confidentiality of PHI, and work under the supervision of a customer success manager.

The role emphasizes responsiveness and professional client interactions. Responsibilities include adherence to a fixed schedule, meeting productivity targets, and supporting overtime when needed while escalating issues appropriately and