Medical Billing Customer Support

Alldigi Tech Manila Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare technology company in Metro Manila is seeking a detail-oriented Medical Billing Customer Support Representative. This role involves direct communication with patients and internal teams regarding billing inquiries and claims processes. Ideal candidates will have 1–2 years of experience in medical billing or customer support, strong communication skills, and a customer-first mindset. Join us to ensure patient understanding and satisfaction in billing practices.

Qualifications

• 1–2 years of experience in medical billing, healthcare revenue cycle management, or customer support.
• Knowledge of medical terminology, insurance claims processes, and EHR systems is preferred.
• Strong problem-solving skills to explain complex billing concepts simply.
• Excellent verbal and written communication skills.

Responsibilities

• Handle calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding statements and insurance coverage.
• Research and resolve billing discrepancies and claim rejections.
• Coordinate with internal teams for accurate claim submission.
• Document interactions accurately per compliance requirements.
• Escalate complex issues to senior staff when necessary.
• Educate patients on payment plans and insurance benefits.
• Meet performance targets for resolution and customer satisfaction.

Skills

Communication skills

Customer-first mindset

Problem-solving

Job description

Overview

We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. This role will serve as the primary point of contact for patients, providers, and internal stakeholders regarding billing inquiries, insurance claims, and payment processes. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding their statements, charges, and insurance coverage.
• Research and resolve billing discrepancies, denials, and claim rejections.
• Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
• Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
• Escalate complex issues to senior billing or compliance staff when necessary.
• Educate patients on payment plans, insurance benefits, and financial assistance options.
• Meet performance targets such as call resolution time, accuracy, and customer satisfaction.

Qualifications

• 1–2 years of experience in medical billing, healthcare RCM, or customer support.
• Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
• Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with professionalism and confidentiality.