Remote Patient Liaison & Scheduling Specialist

Virtual Rockstar; Manila; Remote; PHP 2,522,000 - 4,414,000; Full time

Job summary

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to support a client’s physical therapy team in New Hampshire. This remote role enhances patient experience, ensuring smooth communication and efficient operations for a healthcare practice.

Responsibilities include appointment coordination, post-session follow-ups with personalized exercise plans, and EMR maintenance. The position offers remote work with opportunities for professional growth in a supportive team

Qualifications

• Experience in healthcare or patient support preferred.
• Strong written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Confirm patient appointments and manage the appointment calendar.
• Follow up with patients post-session and provide exercise/treatment plans.
• Respond to FAQs and handle appointment rescheduling.
• Manage referrals from other healthcare providers and coordinate with medical staff.
• Send appointment reminders and maintain a waitlist for appointments.
• Generate and send invoices while maintaining electronic medical records.
• Answer calls and assist patients virtually, providing clear information and support.
• Prepare documents and manage email correspondence.
• Perform data entry and generate basic reports.
• Greet patients and provide directions within the facility as needed (if applicable).
• Ensure patient privacy and confidentiality at all times.

Skills

Excellent communication

Organizational skills

Time management

Remote work

Compassionate communication

Tools

Nextiva phones

Prompt EMR

WelcomeWare

Google Chat

Job description

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to support a client’s physical therapy team in New Hampshire. This remote role enhances patient experience, ensuring smooth communication and efficient operations for a healthcare practice.

Responsibilities include appointment coordination, post-session follow-ups with personalized exercise plans, and EMR maintenance. The position offers remote work with opportunities for professional growth in a supportive team