Remote Patient Support Specialist - Telemedicine

clarkoutsourcing; Angeles; On-site; PHP 334,800 - 468,720; Full time

Benefits offered by this job

Health coverage

13th month pay

Retirement benefits

Scholarship programs

Team events

Job summary

Clark Outsourcing in the Philippines is seeking a Patient Coordinator to educate patients about telemedicine, address concerns, and guide them through the platform. This work-from-home role operates from 9:00 pm to 6:00 am PH Time.

You will troubleshoot, document feedback, and collaborate with cross-functional teams to improve the patient experience. The ideal candidate has healthcare or telemedicine experience, strong empathy, and excellent communication.

Qualifications

• Experience in patient support, preferably healthcare or telemedicine.
• Excellent verbal and written communication with empathy.
• Strong problem-solving and troubleshooting abilities.
• Ability to multitask in a fast-paced environment and maintain privacy.

Responsibilities

• Educate patients about telemedicine and guide platform usage.
• Troubleshoot issues and document feedback.
• Collaborate with cross-functional teams to improve patient experience.
• Provide regular updates and escalate when needed.
• Advocate for patients' needs within the organization.

Job description

Clark Outsourcing in the Philippines is seeking a Patient Coordinator to educate patients about telemedicine, address concerns, and guide them through the platform. This work-from-home role operates from 9:00 pm to 6:00 am PH Time.

You will troubleshoot, document feedback, and collaborate with cross-functional teams to improve the patient experience. The ideal candidate has healthcare or telemedicine experience, strong empathy, and excellent communication.