Remote Patient Concierge & Appointment Specialist

Two Connect; Philippines; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Work from home

Mon-Fri schedule

HMO for dependents

Medical reimbursements

Government benefits

Career development

Team outings

Inclusive culture

Job summary

Two Connect in the Philippines is seeking a Patient Support Representative to manage appointment scheduling and enquiries from a home-based setting. You will respond to inquiries, provide information on chiropractic services, manage leads, and coordinate with clinic staff to ensure smooth scheduling and positive patient experiences.

Responsibilities include handling payments, maintaining records in the lead management system, and tracking conversion metrics.

Qualifications

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient‑focused attitude with a commitment to delivering high‑quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Responsibilities

• Respond to and convert enquiries across marketing channels.
• Provide information about chiropractic services and address questions.
• Manage incoming leads and follow up professionally.
• Reactivate previous patients through outreach.
• Maintain accurate records in the lead management system.
• Track and report lead conversion metrics.
• Schedule initial consultations and follow‑ups.
• Coordinate with chiropractors and clinic staff to ensure smooth scheduling.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service and ensure a positive patient experience.
• Address issues or complaints promptly and escalate when needed.
• Perform other role-specific duties as they arise.

Skills

Excellent communication

Interpersonal skills

CRM software proficiency

Multitasking

Time management

Professionalism

Patient confidentiality

Education

Bachelor’s degree or certification in Health Sciences

Certifications in related fields

Tools

CRM software

Job description

Two Connect in the Philippines is seeking a Patient Support Representative to manage appointment scheduling and enquiries from a home-based setting. You will respond to inquiries, provide information on chiropractic services, manage leads, and coordinate with clinic staff to ensure smooth scheduling and positive patient experiences.

Responsibilities include handling payments, maintaining records in the lead management system, and tracking conversion metrics.