Patient Support Representative - Appointment Scheduling | Wfh / Dayshift

Two Connect; Philippines; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Work from home

Mon-Fri schedule

HMO for dependents

Medical reimbursements

Government benefits

Career development

Team outings

Inclusive culture

Job summary

Two Connect in the Philippines is seeking a Patient Support Representative to manage appointment scheduling and enquiries from a home-based setting. You will respond to inquiries, provide information on chiropractic services, manage leads, and coordinate with clinic staff to ensure smooth scheduling and positive patient experiences.

Responsibilities include handling payments, maintaining records in the lead management system, and tracking conversion metrics.

Qualifications

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient‑focused attitude with a commitment to delivering high‑quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Responsibilities

• Respond to and convert enquiries across marketing channels.
• Provide information about chiropractic services and address questions.
• Manage incoming leads and follow up professionally.
• Reactivate previous patients through outreach.
• Maintain accurate records in the lead management system.
• Track and report lead conversion metrics.
• Schedule initial consultations and follow‑ups.
• Coordinate with chiropractors and clinic staff to ensure smooth scheduling.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service and ensure a positive patient experience.
• Address issues or complaints promptly and escalate when needed.
• Perform other role-specific duties as they arise.

Skills

Excellent communication

Interpersonal skills

CRM software proficiency

Multitasking

Time management

Professionalism

Patient confidentiality

Education

Bachelor’s degree or certification in Health Sciences

Certifications in related fields

Tools

CRM software

Job description

Patient Support Representative - Appointment Scheduling | WFH / Dayshift

Company : Two Connect
Job Type : Full Time Remote / Work from Home

Job Description

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow‑up campaigns.
• Maintain accurate and up‑to‑date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow‑up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient‑focused attitude with a commitment to delivering high‑quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Benefits

Why Join Twoconnect?

• Permanent work from home
• Monday–Friday: 5:00 AM – 2:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government‑mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long‑term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry‑leading retention rate demonstrates our commitment to a people‑first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

About the Company

Two Connect

Twoconnect is an Australian‑owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.