Chiropractic Patient Care Concierge & Scheduler

GoLean Health; Mandaluyong; Sur place; PHP 433 000 - 607 000; Temps partiel

Résumé du poste

GoLean Health in Mandaluyong is seeking a polished Patient Care Communications Specialist to be the voice of the practice. You will handle calls, texts, voicemails, emails, and scheduling workflows with warmth, professionalism, and HIPAA-compliant care.

This high-volume role focuses on scheduling, follow-up, and patient retention. You must own a Mac OS device, have reliable internet, be flexible with shifts (including Saturdays), and be able to navigate MacPractice and related tools to keep the

Qualifications

• Excellent spoken English with clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device (MacBook, iMac, or Mac mini).
• Must have reliable high-speed wired internet (LAN).
• Flexible with schedule assignment and willing to work Saturdays if needed.

Responsabilités

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De‑escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed‑call follow‑up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Connaissances

Spoken English

Written communication

Healthcare support experience

High call volume

Patient service mindset

Multitasking

Punctual & reliable

Mac OS required

Wired internet

Flexible schedule

Outils

MacPractice

Weave

Solutionreach

Podium

Description du poste

GoLean Health in Mandaluyong is seeking a polished Patient Care Communications Specialist to be the voice of the practice. You will handle calls, texts, voicemails, emails, and scheduling workflows with warmth, professionalism, and HIPAA-compliant care.

This high-volume role focuses on scheduling, follow-up, and patient retention. You must own a Mac OS device, have reliable internet, be flexible with shifts (including Saturdays), and be able to navigate MacPractice and related tools to keep the