Remote Partner Success Manager — ET Hours (Philippines)

Hostaway; Manila; Remote; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Competitive Compensation

100% Remote

Yearly Team Offsite

Equity

Values-Driven Leadership

Professional Growth

Annual Paid Leave

Geographic Specific Benefits

Dynamic Team Culture

Job summary

Hostaway is seeking a proactive Partner Success Manager to own day-to-day relationships with Marketplace partners, oversee onboarding, and ensure smooth operational success while working remotely from the Philippines. You will coordinate onboarding, manage escalation paths across Product and Support, and partner with marketing to drive adoption and performance.

This role requires excellent English, strong communication, and the ability to work across time zones with Eastern Time, while staying

Qualifications

• Strong communication and written English skills to engage external partners.
• Experience in customer-facing, operational, or coordination roles in a remote environment.
• Ability to manage multiple priorities and coordinate with cross-functional teams.

Responsibilities

• Independently own day-to-day Marketplace partner relationships, onboarding, and ongoing communications.
• Identify partner needs, challenges, and opportunities to improve the partner experience.
• Own partner onboarding from initial engagement through go-live, coordinating technical certification and integration readiness.
• Maintain accurate partner listings, records, tracking, and reporting across Hostaway's Marketplaces, including offboarding when required.
• Handle partner support requests with initial troubleshooting, coordinating resolution across Product, Support, and other internal teams while escalating significant issues.
• Support partner communications and marketing initiatives in collaboration with internal teams.
• Monitor partner engagement, adoption, and performance to identify opportunities for improvement.
• Identify recurring operational bottlenecks and improve workflows and automation to scale the Marketplace ecosystem.

Skills

Communication skills

English proficiency

Relationship building

Problem solving

Project coordination

Job description

Hostaway is seeking a proactive Partner Success Manager to own day-to-day relationships with Marketplace partners, oversee onboarding, and ensure smooth operational success while working remotely from the Philippines. You will coordinate onboarding, manage escalation paths across Product and Support, and partner with marketing to drive adoption and performance.

This role requires excellent English, strong communication, and the ability to work across time zones with Eastern Time, while staying